Provider Complaints and Issue Escalation

Submitting a Complaint

You can submit a written complaint in any of the following ways:

  • Email our Provider Relations Team at:

  • Mail to: MCNA Dental, P.O. Box 29008, San Antonio, Texas 78229

  • Fax to: 1-504-648-1400

If you have exhausted MCNA's complaint process and are still not happy, you may submit a complaint directly to the Louisiana Department of Health (LDH) Medicaid Management Information System (MMIS). Submit online at, or call 1-255-342-6908.

Issue Escalation and Resolution

Please see the following information that outlines the path for issue escalation and resolution with MCNA, and the appropriate contact information for each step:

Questions and General Assistance

Tier 1 Escalation: Provider Services Team

Tier 2 Escalation: Provider Relations Team

Tier 3 Escalation: Provider Relations Management

  • Email Brittany Payton, Louisiana Provider Relations Manager, at: