Frequently Asked Questions

Below are the answers to some common questions about MCNA Dental and the Louisiana Medicaid dental program.

Questions

General Member Questions

  1. How do I find a dentist?
  2. How do I download my Member Handbook?
  3. Can I contact MCNA Dental if I have questions or need help?
  4. What are my dental benefits with MCNA Dental?
  5. Where can I learn more about good oral health?
  6. Can I get my member materials in another language?
  7. What should I do if I have a complaint/grievance or appeal?
  8. How do I report Waste, Abuse, or Fraud?
  9. What should I do if there is severe weather in Louisiana?

Answers

General Member Questions

  1. How do I find a dentist?

    Click here to find a dentist using our online Provider Directory.

  2. How do I download my Member Handbook?

    You may download your Member Handbook by clicking here.

  3. Can I contact MCNA Dental if I have questions or need help?

    At MCNA Dental, we care about your smile. We are here to help you. Click here to contact our Member Hotline.

  4. What are my dental benefits with MCNA Dental?

    We offer dental benefits to cover most children's dental needs.

    • Preventive and diagnostic benefits, including: dental cleanings, exams, x-rays, fluoride, sealants, and more.
    • Therapeutic benefits to treat cavities, gum or tooth pain, or other dental problems including: fillings, extractions, root canals, dental emergencies, and more.

    We also offer dental benefits for adults.

    • Diagnostic benefits, including: exams and x-rays.
    • Prosthodontic benefits, including: complete and partial dentures.

    You can find more information about benefits in your Member Handbook. To download your Member Handbook, please click here.

  5. Where can I learn more about good oral health?

    You can learn more about good oral health online at MCNA's Kids Zone. We offer colorful children's activities to help you learn in a fun way. Visit MCNA's Kids Zone by clicking here.

    You can also follow MCNA on Facebook, Twitter, and YouTube for frequent oral health education tips and information.

  6. Can I get my member materials in another language?

    Yes! Materials you receive are available in additional languages. Braille and large-print versions are also available for visually impaired members. Contact our Member Hotline for more information.

  7. What should I do if I have a complaint/grievance or appeal?

    We want to help. If you have a complaint/grievance or appeal, please contact our Member Hotline.

  8. How do I report Waste, Abuse, or Fraud?

    Call the Louisiana Medicaid Fraud Hotline toll-free at 1-800-488-2917 or MCNA Dental's Fraud Hotline at 1-855-392-6262. You may also complete a Provider or Recipient Fraud Form, which is available online at www.ldh.la.gov. Scroll to bottom of page and find "Quick Links" on the left side of the screen. Click on "Report Fraud & Abuse".

    You can also report directly to MCNA:

    • Email: fwa@mcna.net
    • MCNA's toll-free Fraud Hotline: 1-855-392-6262
    • Mail: MCNA Dental, Attn: Special Investigations, 200 West Cypress Creek Road, Suite 500, Fort Lauderdale, Florida 33309

    You can find more information about Waste, Abuse, and Fraud in your Member Handbook. To download your Member Handbook, please click here.

  9. What should I do if there is severe weather in Louisiana?

    Click here to read our frequently asked questions about severe weather.