Below are the answers to some common questions about MCNA Dental and the Louisiana Medicaid dental program.
Questions
General Member Questions
- How do I find a dentist?
- How do I download my Member Handbook?
- Can I contact MCNA Dental if I have questions or need help?
- What are my dental benefits with MCNA Dental?
- Where can I learn more about good oral health?
- Can I get my member materials in another language?
- What should I do if I have a complaint/grievance or appeal?
- How do I report Waste, Abuse, or Fraud?
- What should I do if there is severe weather in Louisiana?
- What is an emergency dental condition?
- What do I do if I have a dental emergency?
Answers
General Member Questions
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Click here to find a dentist using our online Provider Directory.
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You may download your Member Handbook by clicking here.
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At MCNA Dental, we care about your smile. We are here to help you. Click here to contact our Member Hotline.
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We offer dental benefits to cover most children's dental needs.
- Preventive and diagnostic benefits, including: dental cleanings, exams, x-rays, fluoride, sealants, and more.
- Therapeutic benefits to treat cavities, gum or tooth pain, or other dental problems including: fillings, extractions, root canals, dental emergencies, and more.
We also offer dental benefits for adults.
- Diagnostic benefits, including: exams and x-rays.
- Prosthodontic benefits, including: complete and partial dentures.
You can find more information about benefits in your Member Handbook. To download your Member Handbook, please click here.
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You can learn more about good oral health online at MCNA's Kids Zone. We offer colorful children's activities to help you learn in a fun way. Visit MCNA's Kids Zone by clicking here.
You can also follow MCNA on Facebook, Twitter, and YouTube for frequent oral health education tips and information.
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Yes! Materials you receive are available in additional languages. Braille and large-print versions are also available for visually impaired members. Contact our Member Hotline for more information.
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We want to help. If you have a complaint/grievance or appeal, please contact our Member Hotline.
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Call the Louisiana Medicaid Fraud Hotline toll-free at 1-800-488-2917 or MCNA Dental's Fraud Hotline at 1-855-392-6262. You may also complete a Provider or Recipient Fraud Form, which is available online at www.ldh.la.gov. Scroll to bottom of page and find "Quick Links" on the left side of the screen. Click on "Report Fraud & Abuse".
You can also report directly to MCNA:
- Email: fwa@mcna.net
- MCNA's toll-free Fraud Hotline: 1-855-392-6262
- Mail: MCNA Dental, Attn: Special Investigations, 200 West Cypress Creek Road, Suite 500, Fort Lauderdale, Florida 33309
You can find more information about Waste, Abuse, and Fraud in your Member Handbook. To download your Member Handbook, please click here.
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Click here to read our frequently asked questions about severe weather.
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An emergency dental condition is a dental or oral condition that requires immediate treatment for relief of symptoms and stabilization of the condition. Some examples are:
- Severe pain
- Hemorrhage (severe bleeding)
- Acute infection
- Injury to the teeth or gums
- Unusual swelling of the face or gums
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Please call your dentist’s office first. If they cannot see you, call 911 or go to any hospital or urgent care clinic if you have hurt your mouth or jaw. You do not need approval for a dental emergency. Some other reasons to go to the emergency room are:
- Bleeding in the mouth that will not stop
- Swelling under or on the tongue
- Swelling of the face with pain
- Pain in the jaw after a hit to the jaw
- Pain when the jaw is opened or closed
Call your dentist if you have questions about going to the emergency room or urgent care clinic. You can also call MCNA’s Member Hotline at 1-855-702-6262 for help.
You may need dental care after the emergency. This care may need approval. These services may be covered by MCNA. You can call our Member Hotline and we will help you to get the care that you need.
