Documents and Resources

Louisiana Adult Waiver Program

The Louisiana Department of Health (LDH) has released an informational bulletin about the new Adult Waiver Dental program. This program goes into effect July 1, 2022, and provides coverage of comprehensive dental care for adults 21 years of age and older with developmental or intellectual disabilities who are enrolled in enrolled in the New Opportunities Waiver, Residential Options Waiver or the Supports Waiver. Read the LDH informational bulletin to learn more. Find more information about identifying MCNA members enrolled in the Adult Waiver Program and details about covered benefits in MCNA's provider bulletin.

New Louisiana Provider Enrollment Portal

Providers who have received a letter from Gainwell inviting them to enroll in the new Medicaid Provider Enrollment Portal have until September 30, 2022, to complete the process and avoid their claims denying. If your office has received an invitation letter from Gainwell, please click here to learn more and start the enrollment process.

Public Health Emergency ESPDT Dental Coverage Update Notice

Effective 3/18/2020, LDH extended EPSDT dental benefits coverage to enrollees who reached age 21 during the COVID-19 Public Health Emergency. Effective February 1, 2022, LDH will end this extended benefit period and reinstate the age limitation for EPSDT benefits. All services not covered under the Adult Denture Program must be completed by January 31, 2022.  Beginning February 1, 2022 all members ages 21 and up will only be eligible for the Adult Denture program. All enrollees will be afforded appeal rights due to this benefits change.

Provider Manual

To download the Provider Manual for the Louisiana Medicaid program, log in to MCNA Dental's online Provider Portal, or click here to download it directly.

Clinical Practice Guidelines

MCNA adopts Clinical Practice Guidelines that are based on the best available evidence that suits the enrolled membership. These guidelines dictate the provision of acute, chronic, and complex dental care services to assist our network providers and members in making appropriate decisions that improve quality of care.

Download our Clinical Practice Guidelines for your office to learn more.

Provider Quick Reference Guides

Download our quick reference guides for fast access to important information.

Provider Newsletters

MCNA Dental sends monthly newsletters to all of our providers, delivered right to their email inboxes! These newsletters include the latest updates from MCNA Dental, information about upcoming changes, dental industry news, and much more. To sign up for these email newsletters, log in to MCNA Dental's online Provider Portal and add your email address to the mailing list.

Forms and More

There are additional documents and resources available for your office to download, including forms, stickers, training resources, and more. Log in to MCNA Dental's online Provider Portal to access them.

Below are some common forms and resources for providers: