Documents and Resources

Pink Letters Are In The Mail!

In early May, the Louisiana Department of Health (LDH) and the five Medicaid health plans sent “pink letters” to every Medicaid household to confirm that correct addresses are on file for Medicaid members. We need your help to make sure all Medicaid members know that if they do not get a pink letter by the end of May, they need to update their contact information with the LDH. If they do not update their contact information, members run the risk of losing their healthcare coverage even if they are still eligible. Please click here for a resource to share with the Medicaid members your office serves.

New Enrollment Portal for LA Medicaid Providers

All providers participating with MCNA and Louisiana Medicaid must enroll in the new Medicaid Provider Enrollment Portal. The deadline for enrollment is June 30, 2022. Please click here to learn more and start the enrollment process.

Public Health Emergency ESPDT Dental Coverage Update Notice

Effective 3/18/2020, LDH extended EPSDT dental benefits coverage to enrollees who reached age 21 during the COVID-19 Public Health Emergency. Effective February 1, 2022, LDH will end this extended benefit period and reinstate the age limitation for EPSDT benefits. All services not covered under the Adult Denture Program must be completed by January 31, 2022.  Beginning February 1, 2022 all members ages 21 and up will only be eligible for the Adult Denture program. All enrollees will be afforded appeal rights due to this benefits change.

Provider Manual

To download the Provider Manual for the Louisiana Medicaid program, log in to MCNA Dental's online Provider Portal, or click here to download it directly.

Clinical Practice Guidelines

MCNA adopts Clinical Practice Guidelines that are based on the best available evidence that suits the enrolled membership. These guidelines dictate the provision of acute, chronic, and complex dental care services to assist our network providers and members in making appropriate decisions that improve quality of care.

Download our Clinical Practice Guidelines for your office to learn more.

Provider Quick Reference Guides

Download our quick reference guides for fast access to important information.

Provider Newsletters

MCNA Dental sends monthly newsletters to all of our providers, delivered right to their email inboxes! These newsletters include the latest updates from MCNA Dental, information about upcoming changes, dental industry news, and much more. To sign up for these email newsletters, log in to MCNA Dental's online Provider Portal and add your email address to the mailing list.

Forms and More

There are additional documents and resources available for your office to download, including forms, stickers, training resources, and more. Log in to MCNA Dental's online Provider Portal to access them.

Below are some common forms and resources for providers: