weather
Severe Weather in Louisiana

Questions

Members

  1. My Primary Care Dentist's office is closed due to severe weather. What should I do?
  2. I have a dental emergency and my Primary Care Dentist's office is closed due to severe weather. What should I do?
  3. I had to move due to severe weather. How can I find a dentist near me?

Providers

  1. I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?
  2. An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?
  3. An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

Answers

Members

  1. My Primary Care Dentist's office is closed due to severe weather. What should I do?

    Please contact the Member Hotline at 1-855-702-6262 for help finding a dentist who can help you until your dentist is open.

  2. I have a dental emergency and my Primary Care Dentist's office is closed due to severe weather. What should I do?

    If you have a traumatic injury, excessive bleeding or acute pain/infection you may get care in a hospital, emergency room or from any dentist. Please contact the Member Hotline at 1-855-702-6262 for help finding a dentist near you.

  3. I had to move due to severe weather. How can I find a dentist near me?

    MCNA can help you find a dentist in your new area. Please call our Member Hotline toll-free at 1-855-702-6262 and tell us your new address. We will search for a dentist near you.

Providers

  1. I am a Primary Care Dentist and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?

    Yes. Please contact our Provider Hotline at 1-855-701-6262 and let us know your estimated time of office closure. Also, please contact any MCNA members who have an appointment scheduled during this time period and reschedule them. Any answering service for your office should include information regarding this closure and instructions on how to seek care in an emergency.

  2. An MCNA member presented in my office. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

    Yes, if you are an MCNA provider.

  3. An MCNA member presented in my office with a dental emergency. I am not their Primary Care Dentist and their Primary Care Dentist's office is closed due to severe weather. Can I see this patient?

    Yes. Please include a narrative with your claim that includes information about the emergency nature of this visit. If you are not an MCNA provider please contact our Provider Hotline at 1-855-701-6262 for claims information.