Provider News Feed

Read the latest news and information from MCNA for our Louisiana Medicaid and CHIP providers.

National Dental Study: Round 2 - Your Input Matters!

Posted: May 17, 2022

Thank you to all dental providers who participated in last month's survey to help drive real change for adults with Intellectual and Developmental Disabilities (I/DD)! You are invited to participate in Round 2 of this national study sponsored by the National Council on Disability, which focuses on items most often noted by providers in Round 1. To learn more and complete the survey, please click here.

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Pink Letters Are In The Mail!

Posted: May 16, 2022

In early May, the Louisiana Department of Health (LDH) and the five Medicaid health plans sent “pink letters” to every Medicaid household to confirm that correct addresses are on file for Medicaid members. We need your help to make sure all Medicaid members know that if they do not get a pink letter by the end of May, they need to update their contact information with the LDH. If they do not update their contact information, members run the risk of losing their healthcare coverage even if they are still eligible. Please click here for a resource to share with the Medicaid members your office serves.

Updates to MCNA's Provider Manual

Posted: May 10, 2022

A new version of the Louisiana Provider Manual is now available. You can download a copy of the Louisiana Provider Manual directly at

CE Opportunity: Cultural Competency Program

Posted: May 6, 2022

The HHS Office of Minority Health's National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care is offering a free, online educational program that supports the delivery of culturally and linguistically competent services. Dentists, Dental Hygienists, and any other oral health professional interested may complete this e-learning Cultural Competency Program. MCNA encourages all network providers to learn more and begin the program on the HHS website.

Improving Access to Dental Care for Adults with I/DD

Posted: April 18, 2022

Join us in driving real change for adults with Intellectual and Developmental Disabilities (I/DD)! Simply complete an anonymous survey sponsored by the National Council on Disability by April 30 and be entered into a $500 Lottery for your participation. To learn more about this national effort, please click here.

New Enrollment Portal for LA Medicaid Providers

Posted: April 7, 2022

All providers participating with MCNA and Louisiana Medicaid must enroll in the new Medicaid Provider Enrollment Portal. The deadline for enrollment is June 30, 2022. Please click here to learn more and start the enrollment process.

Public Health Emergency ESPDT Dental Coverage Update Notice

Posted: January 6, 2022

Effective 3/18/2020, LDH extended EPSDT dental benefits coverage to enrollees who reached age 21 during the COVID-19 Public Health Emergency. Effective February 1, 2022, LDH will end this extended benefit period and reinstate the age limitation for EPSDT benefits. All services not covered under the Adult Denture Program must be completed by January 31, 2022. Beginning February 1, 2022 all members ages 21 and up will only be eligible for the Adult Denture program. All enrollees will be afforded appeal rights due to this benefits change.

Updated COVID Toolkit Now Available

Posted: August 4, 2021

The Louisiana Department of Health has released an updated COVID toolkit that includes key messaging about the surge in cases across the state, the Delta variant, vaccine access, and the new mask mandate. It also includes tools such as social graphics, sample posts, a fact sheet, and a printable “thank you for masking" poster. Click here to access the COVID toolkit.

Updates to MCNA's Provider Manual

Posted: July 26, 2021

A new version of the Louisiana Provider Manual is now available. Please click here for an overview of the changes included in this version. You can download a copy of the Louisiana Provider Manual directly at

Open Enrollment 2021

Posted: July 2, 2021

The annual open enrollment period for all Medicaid Managed Care and Dental Plans begins October 15, 2021, and ends at 6:00 p.m. on November 30, 2021. During this time, enrollees will have the option of choosing a dental and health plan. Please read Informational Bulletin 21-12 from the Louisiana Department of Health to learn more, including your role in the enrollment process.