Provider News Feed

MCNA's Louisiana Provider Manual version 1.27 is now available for your office. Please refer to the Revision History located near the front of the manual for an overview of the changes included in this version. You may download a copy of the Provider Manual directly at https://manuals.mcna.net/louisiana.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• Oral Evaluations During Pregnancy

• Clinical Documentation Tips That Support Prior Authorizations

• Make the Most of MCNA's Provider Portal

• Updated Clinical Practice Guidelines (CPGs)

• MCNA’s Performance in Recent Member Experience Surveys

Our goal is to keep our providers informed about the dental program and engaged with all things MCNA. If you have any questions or would like to provide feedback about Dental Details, please reach out to your dedicated Provider Relations team. You can find their contact information inside each issue.

All claims for special needs members with dates of service between January 1, 2026, and June 30, 2026, must be received by MCNA by July 31, 2026, to be considered for the Louisiana Special Needs Pediatric Dental Incentive Program (SNPDIP). In addition, CE training verification, including any discrepancies, omissions, corrections, or supporting documentation, must be submitted by July 31, 2026, to be counted toward SNPDIP eligibility and bonus determination. Claims, corrections, or verification submissions received after this deadline will not be included in the payment calculation or bonus determination.

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• Supporting the First Dental Visit by Age One

• MCNA in the News

• Dental Diversity Celebration

• Avoid Claims Denials Due to Third Party Liability

• Question of the Quarter

Effective May 28, 2026, MCNA no longer requires referrals to see a specialist. Please reach out to your Provider Relations team if you have any questions about this change. You can reach them directly by email at LA_PR_Dept@mcna.net any time. 

MCNA's has updated our Clinical Practice Guidelines (CPGs) and they are now available for your office. Our approved CPGs can be downloaded from the "Support and Downloads" page in the Provider Portal and from MCNA's website under "Guides and Tools."

MCNA now offers several resources from the American Dental Association and the American Academy of Pediatric Dentistry to provide your office with important information and guidance. They are available permanently under Guides and Tools in the News and Resources section of our website. You can also access them through the links listed below:

• AAPD Reference Manual of Pediatric Dentistry

• ADA Clinical Practice Guidelines and Dental Evidence

• ADA Guide to Reporting D1354: Interim Caries Arresting Medicament Application

• ADA Guide to Reporting D1355: Caries Preventive Medicament Application

The next issue of MCNA’s provider newsletter, Dental Details, is now available for download. In this issue:

• What Patients Look for When Choosing a Dentist

• Clinical Documentation Tips for Your Practice

• Updated Provider Manuals and Clinical Practice Guidelines

• Dental License Renewals by State

• Showing Appreciation for our Network Dentists and Hygienists

• Question of the Quarter

The American Dental Association (ADA) has released the 2026 version of the Current Dental Terminology (CDT) dental procedure code manual. Please read our provider bulletin for the full list of the dental services benefit changes that have been made to support updates applicable to the Louisiana Medicaid and CHIP dental program.

To assist your office in understanding the new Louisiana Special Needs Pediatric Dental Incentive Program (SNPDIP), MCNA has prepared a set of frequently asked questions that provide concise information about program requirements and additional resources. We encourage you to read our SNPDIP FAQ and reach out to our dedicated Provider Relations team if you have further questions.